We are entering a new age for insurance - powered by digitalization. Accelerated by the 2020 pandemic, customer behavior is changing. Expectations are fueling the need for new customer-centric products - faster and more effective personalized insurance services that provide instant data access through digital channels. Today’s insurers need a multi-generational approach to connect with customers. One that factors in the needs of an ageing population just getting to grips with the new digital world, alongside those of digital native Millennials and Gen Z, who by 2030 will make up 70% of the working population.

With shifting expectations, customer relationships now need to be based on a detailed understanding of their circumstances, lifestyles, and changing life-stages. So, for insurers, this means shifting from the old traditional model where customer contact was limited to renewal times or claims assessment, to a more customer-centric approach powered by data.

Disruptive technologies such as AI, IoT, Automation and Data Analytics are providing massive opportunities to gain customer insight to tailor personalized insurance services. At KTMG Consulting, we can help you to transform and implement digital insurance solutions that enable you to build closer relationships with your customers, and not just to sell products. By implementing the right digital tools – whether that’s AI-based analytics, customer-facing cloud-based digital innovation or quantum-inspired optimization – we empower you to move from a reactive model to a more proactive risk prediction and prevention model. You can influence behaviors and rapidly adapt products and services according to changing individual needs.

Whether it's streamlining processes or enabling new operating models, we're experts at helping our customers to transform. We enable:

• 24/7/365 availability

• Digital interfaces

• Omni-channel accessibility

• Seamless interactions

• Contextual and personalized services